Legal Documents
Every current policy governing the use of Kiroex, in one place.
Terms of Service
Version v2 · Effective 2026-10-25
Kiroex Terms of Service
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the Kiroex platform, including our website at kiroex.com, our web application, and all related services (together, the "Service"). The Service is operated by Kiroex Ltd ("Kiroex", "we", "us", or "our"), a company registered in England and Wales under company number 17274823.
By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Service.
If you are using the Service on behalf of a business or other entity, you represent that you have authority to bind that entity, and "you" refers to both you and that entity.
2. Eligibility
To use the Service, you must:
- be at least 18 years old;
- have the legal capacity to enter into a binding contract;
- not be barred from using the Service under the laws of England and Wales or any other applicable jurisdiction;
- not be located in, or a resident of, a country subject to sanctions that would prohibit your use of the Service.
Kiroex does not knowingly permit anyone under 18 to register. If we become aware that an account belongs to someone under 18, we will suspend or terminate it.
You are responsible for ensuring that your use of the Service, including participation in the marketplace and any financial content shared on the platform, complies with the laws applicable in your jurisdiction, including any restrictions on receiving or acting on trading-related content.
3. Account Registration and Security
To access most features you must create an account and provide accurate, current, and complete information. You agree to keep your account information up to date.
You are responsible for:
- maintaining the confidentiality of your login credentials;
- all activity that occurs under your account, whether or not authorized by you;
- notifying us immediately at support@kiroex.com if you suspect unauthorized access or use of your account.
We may suspend or terminate your account if we reasonably believe it has been compromised, or if you fail to comply with these Terms.
4. Description of the Service
Kiroex is an online trading-education and community platform. Depending on your account type and subscriptions, the Service may include:
4.1 Platform Subscriptions
Direct subscriptions to Kiroex at "member" or "trader/educator" tiers, granting access to platform features according to the tier purchased, plus optional add-ons (such as extra connected trading accounts). Payment is described in Section 5.
4.2 Trader/Community Marketplace
Kiroex hosts a marketplace in which independent traders and educators ("Traders") operate their own paid communities. Members may subscribe to individual Trader-led communities. Payments for community subscriptions are processed through the payment providers described in Section 5, with the Trader's share paid out to them, subject to Kiroex retaining a platform fee on each subscription as set out in Section 5 and in the applicable Trader agreement. Kiroex is not a party to, and does not guarantee the content or quality of, any individual community.
Traders may include certain Kiroex tools (such as the AI Trade Journal, the Trade Copier or Prop Practice) in their paid plans. Where they do, members on that plan get access to those tools for as long as their subscription is active, and the cost is deducted from the Trader's payout.
4.3 AI Trade Journal
Members may connect their own trading history to an AI-powered trade journal, which analyzes the member's own trades and provides commentary, statistics, and insights. This feature is powered in part by Anthropic's Claude AI models (see Section 4.13). Trade history may be imported via:
- a live, read-only connection to the member's own trading account through a third-party connection service (MetaApi or Finatic); or
- manual upload of CSV or HTML trade history files.
Analysis generated by the trade journal is automated, educational commentary based on the data provided and is not personalized financial advice.
4.4 Live Trading Sessions, Courses and Mentoring
Kiroex and/or Traders may offer scheduled live trading sessions, structured courses and books (sold individually or included in a community plan), and one-to-one calls. These are educational in nature and do not constitute individualised investment advice or a recommendation to buy, sell, or hold any financial instrument.
4.5 Events and Tickets
Traders, Kiroex and outside organizers may list events on the Service. Tickets may be sold through Kiroex, through Eventbrite, or on the organizer's own website. The organizer of each event is responsible for running it and for its refund policy, which is shown on the event page. Where you buy through an outside website, that website's terms apply.
4.6 Bookings (My Kiros)
Kiroex team members, Traders and partners may let you book calls with them through My Kiros. When you book, you may choose to create a free Kiroex member account at the same time; you can remove that account from the link in your booking confirmation. Meeting links may be provided by Google Meet, Zoom or another video service.
4.7 Forums and Messaging
Kiroex provides a public community forum, per-community forums and chats for members of specific Trader communities, group chats, and end-to-end encrypted direct messaging. Because direct messages are end-to-end encrypted, Kiroex cannot access their content and cannot moderate, recover, or provide copies of message content, except as described in our Privacy Policy.
4.8 Broker and Prop-Firm Listings, Comparisons and Referral Links
The Service lists and compares third-party brokers, crypto exchanges and proprietary trading firms, including their prices, rules, offers and ratings. This information comes from the firms themselves and from automated research of their public websites, and may be incomplete, out of date or wrong; always check it on the firm's own website before you sign up. Comparisons and rankings are for information only and are not a recommendation.
The Service may contain referral or affiliate links to these firms. Kiroex may receive compensation if you sign up through these links. Kiroex does not endorse, control, or take responsibility for the products or services of any linked third party.
4.9 Prop Practice
Where available, Prop Practice is a simulated trading environment for practice and education. Practice accounts hold no real money, place no real trades and never pay out. Certificates show results in practice only; they are not a qualification and are not a funded account. Rule sets modeled on a firm's public rules are for practice; Kiroex is not affiliated with those firms, and their real rules may differ or change.
4.10 Trade Copier
The Trade Copier copies trades between trading accounts that you have connected and that belong to you. You may not use it to copy trades into an account that belongs to someone else. You choose the accounts, sizes and settings, and you remain responsible for every trade placed. Copies can be delayed, rejected by your broker, sized differently or missed; Kiroex does not guarantee that any trade is copied, and is not responsible for losses caused by copying, by your broker or by a connection service.
4.11 Kiroex Connect and Insider Accounts
Kiroex Connect lets brokers, prop firms, account managers and other industry professionals create business listings and profiles. Kiroex reviews these accounts before they go live and may remove a listing at any time. Each business is responsible for the accuracy of what it publishes and for complying with the rules that apply to it, including financial promotion rules.
4.12 Affiliate/Referral Program
Kiroex operates a platform-wide affiliate/referral program allowing users to earn rewards for referring new users or subscribers, subject to separate program terms made available at sign-up to the program.
4.13 AI Features
Kiroex uses Anthropic's Claude models to power certain features, including the trade journal's analysis, an in-app assistant, and automated support-ticket responses. These AI features:
- generate content automatically and may occasionally produce inaccurate, incomplete, or outdated output;
- do not constitute financial, legal, tax, or investment advice;
- should not be relied upon as a substitute for independent judgment or professional advice.
4.14 Integrations and Connected AI Assistants
Traders may optionally connect third-party services, such as Discord, Telegram and LinkedIn, to post updates to their audience, including posts scheduled in advance. Traders may also connect their own AI assistant (such as ChatGPT, Claude or Grok) to their Kiroex account; that assistant can read the summary information and take the limited actions the Trader approves, and any draft it creates is only published if the Trader chooses to. Kiroex does not control, and is not responsible for, the content, availability or security practices of these services, and your use of them is governed by their own terms.
5. Subscription Billing, Trials, Cancellation and Refunds
5.1 Payment Processing
Payments are processed by third-party payment providers, including Stripe (card payments and, for Trader payouts, Stripe Connect), BoomFi (card and crypto payments), NOWPayments (crypto payments and crypto payouts) and, in some countries, Startbutton. The provider you pay through may depend on your country. By paying, you also agree to that provider's terms. Kiroex does not store full payment card details or crypto private keys.
Prices are shown in US dollars by default. You may choose to see prices in another currency; prices in other currencies are estimates, and the amount you are charged is the amount shown at checkout. Crypto payments are final once confirmed on the blockchain and cannot be reversed by Kiroex.
5.2 Subscriptions and Renewal
Subscriptions are billed on a recurring basis (monthly or annually, as selected) and, where paid by card, will automatically renew at the then-current price unless canceled before the renewal date. Crypto payments do not renew automatically: each payment covers one billing period, we will remind you before it ends, and your access ends if you do not pay for the next period.
Courses, books and event tickets bought on their own are one-time purchases and do not renew.
5.3 Free Trials
Where offered, free trials convert automatically into a paid subscription at the end of the trial period unless canceled beforehand. We will where required by law notify you of an upcoming conversion.
5.4 Cancellation
You may cancel a platform subscription or a community subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until that date, and no partial-period refund will be given unless required by law or stated otherwise in this Section.
5.5 Refunds
Except where required by applicable consumer law (including your statutory right to cancel certain distance contracts within 14 days, subject to any exceptions for digital content or services that have already begun with your consent), subscription fees are non-refundable. Refund requests should be sent to support@kiroex.com and will be assessed on a case-by-case basis.
5.6 Platform Fee
Kiroex retains a platform fee on each community subscription, course sale and ticket sale processed through the marketplace, deducted from the amount otherwise payable to the Trader. The applicable fee percentage is disclosed to Traders in their Trader agreement and/or dashboard and may be updated from time to time on reasonable notice.
5.7 Price Changes
We may change subscription prices. Where required, we will give you advance notice, and the new price will take effect from your next renewal unless you cancel beforehand.
6. Trader-Specific Terms
These provisions apply to any user who registers as a Trader/educator and operates a paid community, publishes courses, or otherwise provides content in that capacity.
6.1 Revenue Share
Traders receive payouts for their sales, net of the Kiroex platform fee described in Section 5.6, the cost of any Kiroex tools included in their plans, and any applicable payment processing fees. Payouts are made through Stripe Connect or, where Stripe is not available in the Trader's country, in crypto (for example USDT) to a wallet the Trader has verified. To receive payouts, Traders must complete identity verification. Payout timing and minimum amounts are shown in the Trader's dashboard. We cannot make payouts to countries subject to sanctions.
6.1A Going Live
Before a Trader's community is shown publicly, the Trader must complete the setup steps shown in Studio, which may include identity verification and connecting a payout method. Kiroex may refuse or remove any community at its discretion.
6.2 Ownership of Trader Content
As between Kiroex and the Trader, the Trader retains ownership of the original content they create and post, including market analysis, commentary, course materials, and recorded sessions ("Trader Content"). By posting Trader Content, the Trader grants Kiroex a non-exclusive, worldwide, royalty-free license to host, store, display, distribute, and promote that content as necessary to operate and market the Service.
6.3 Trader Responsibilities
Traders are solely responsible for:
- the accuracy, legality, and suitability of their content and any market commentary they share, which is educational in nature only and must not be presented as personalized financial advice;
- complying with any applicable regulatory requirements relevant to their activities, including any restrictions on providing regulated financial advice or promotions in their jurisdiction;
- their tax obligations in respect of amounts received through the Service.
6.4 No Employment or Agency
Traders operate as independent users of the Service and are not employees, agents, or representatives of Kiroex. Nothing in these Terms creates a partnership, joint venture, or employment relationship between Kiroex and any Trader.
7. Acceptable Use
You agree not to:
- use the Service for any unlawful purpose or in violation of these Terms;
- present yourself as a regulated financial adviser, broker, or fund manager, or hold out any content on the Service as personalized financial advice;
- provide false, misleading, or manipulated trade data, testimonials, or performance claims;
- engage in market manipulation, coordinated pump-and-dump activity, or fraudulent trading schemes;
- harass, abuse, defame, or threaten other users, including within forums or direct messages;
- upload malware, attempt to gain unauthorized access to the Service, or interfere with its normal operation;
- scrape, reverse-engineer, or misuse the Service's data, APIs, or AI features;
- circumvent Kiroex's platform fee by directing marketplace subscribers to pay outside the Service;
- infringe the intellectual property, privacy, or other rights of any person;
- misuse the affiliate/referral program, including through fraudulent referrals or self-referral abuse;
- use the Trade Copier, connected accounts or AI assistant connections to access or trade in accounts that are not yours;
- share fake or misleading results, including from Prop Practice, as real trading results.
We may investigate suspected violations and take action including content removal, warnings, suspension, or termination, at our discretion.
8. Intellectual Property
The Service, including its software, design, trademarks, logos, and Kiroex-created content (excluding Trader Content and other user-generated content), is owned by Kiroex or its licensors and protected by intellectual property laws.
Subject to Section 6.2, users retain ownership of content they submit (e.g., forum posts, messages, course materials) but grant Kiroex a license to host, display, and distribute such content as needed to provide the Service.
You may not copy, modify, distribute, sell, or lease any part of the Service or its content, except as expressly permitted by these Terms or with our written consent.
9. Disclaimers
9.1 Educational Platform Only
Kiroex is an educational and community platform. Kiroex is not a financial advisor, broker, dealer, fund manager, or custodian. We do not hold client funds for trading purposes, execute trades, or manage investments on behalf of users.
9.2 No Personalized Advice
Nothing on the Service — including market analysis, commentary, signals, course content, live sessions, or AI-generated output — constitutes personalized investment, financial, legal, or tax advice, or a recommendation to buy or sell any financial instrument. All such content is provided for general educational purposes only.
9.3 Trading Risk
Trading financial markets carries a significant risk of loss and is not suitable for everyone. Past performance, including any performance shown in the trade journal, Prop Practice or shared by Traders, is not indicative of future results. You should only trade with money you can afford to lose, and you remain solely responsible for your own trading decisions.
9.4 Third-Party Services
The Service links to and integrates with services run by others, including payment providers, brokers, prop firms, trading-account connection services (MetaApi and Finatic), Discord, Telegram, LinkedIn, Google, Zoom, Dropbox, Eventbrite and AI providers. Kiroex does not control these services and is not responsible for their availability, content or conduct. Your use of them is governed by their own terms.
9.5 Availability
We work to keep the Service available and secure, but we provide it "as is" and "as available". We do not promise that it will be uninterrupted, error-free or free from harmful components, and we may carry out maintenance that temporarily affects access.
10. Limitation of Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under English law. If you are a consumer, nothing in these Terms affects your statutory rights.
Subject to that:
- we are not liable for any trading losses, or for any loss of profit, revenue, data or opportunity, arising from your use of the Service or any content on it, including content from Traders, AI features or third-party services;
- we are not liable for losses that were not reasonably foreseeable when you started using the Service, or that were caused by events outside our reasonable control;
- if you use the Service for business purposes, our total liability to you in any 12-month period is limited to the greater of £100 and the total fees you paid to Kiroex in that period.
11. Indemnity
If you use the Service as a Trader or for business purposes, you agree to compensate Kiroex for claims, losses and reasonable costs brought by third parties that arise from your content, your breach of these Terms, or your breach of any law or the rights of another person.
12. Suspension and Termination
You can stop using the Service and close your account at any time from your account settings. Closing your account does not cancel any amounts already due.
We may suspend or end your access if you seriously or repeatedly breach these Terms, if we are required to by law, or if we reasonably believe your use puts other users, Traders or Kiroex at risk. Where reasonable, we will give you notice and a chance to put things right first. If we end your access without fault on your part, we will refund any fees paid for a period you can no longer use.
Sections that by their nature should survive termination (including Sections 8, 9, 10, 11 and 15) continue to apply after your account is closed.
13. Changes to the Service and These Terms
We may change, add or remove features of the Service. We may also update these Terms, for example to reflect new features, legal requirements or changes to how we operate. If a change materially affects you, we will tell you by email or through the Service before it takes effect. If you continue to use the Service after the change takes effect, you accept the updated Terms; if you do not agree, you can close your account.
14. Complaints and Contact
If you have a question or complaint, please contact us at support@kiroex.com or write to Kiroex Ltd, 124 City Road, London EC1V 2NX. We aim to respond within five working days and to resolve complaints as quickly as we can.
15. Governing Law and Disputes
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and if you live elsewhere you keep any protections given to you by the mandatory laws of your country of residence.
16. General
- Company details: the Service is operated by Kiroex Ltd, a company registered in England and Wales under company number 17274823, with its registered office at 124 City Road, London EC1V 2NX.
- Entire agreement: these Terms, together with our Privacy Policy, Cookie Policy and any terms that apply to specific features (such as Trader agreements or affiliate program terms), form the whole agreement between you and Kiroex about the Service.
- Transfer: we may transfer our rights and obligations under these Terms to another organization, for example if Kiroex is sold. We will tell you if this happens, and it will not reduce your rights. You may not transfer your rights without our written consent.
- Severability: if any part of these Terms is found to be invalid or unenforceable, the rest remains in effect.
- No waiver: if we delay or do not enforce a right, we can still enforce it later.
- Third parties: nobody other than you and Kiroex has any right to enforce these Terms.
Privacy Policy
Version v2 · Effective 2026-10-25
Kiroex Privacy Policy
1. Who We Are
Kiroex ("Kiroex," "we," "us," "our") operates the trading-education and community platform at kiroex.com. Kiroex is a trading name of Kiroex Ltd, a company registered in England and Wales under company number 17274823, with its registered office at 124 City Road, London EC1V 2NX
Kiroex is registered as a data controller with the UK Information Commissioner's Office (ICO), registration number ZC246724
For any question about this policy or how we handle your personal data, contact our data protection contact:
- Email: support@kiroex.com
- Post: 124 City Road, London EC1V 2NX, marked "Data Protection"
Kiroex is an educational platform. We are not a financial adviser, broker, custodian, or fund manager. We do not hold client funds for trading, and nothing in this policy should be read as changing that.
2. Scope of This Policy
This policy explains how we collect, use, share, and protect personal data when you use kiroex.com, our mobile-responsive web app, and related services (the "Platform"). It applies to members, traders/educators, Kiroex Connect business users, people who book calls through My Kiros, and visitors. It does not cover the practices of independent third parties we link to (such as brokers, prop firms, or payment processors), whose own privacy policies govern their handling of your data.
Our use of cookies and similar technologies is addressed briefly at Section 22 and in full in our separate Cookie Policy.
3. What Data We Collect
3.1 Account and profile data
Name, email address, username, password (hashed), country, profile photo/avatar, bio, social links, and, for traders/educators, community and public profile details.
3.2 Payment and billing data
Billing name, billing address, subscription tier and status, transaction history, and — where you pay by cryptocurrency — public wallet addresses associated with your transactions. We do not store full card numbers or crypto private keys. See Section 6.
3.3 Trading and journal data
Trade history you choose to import manually (CSV/HTML) or via a live connection to your own trading account through MetaApi or Finatic (positions, entry/exit prices, sizes, P&L, instruments, timestamps), and any notes, tags, or screenshots you add to your trade journal.
If you use the Trade Copier, we also process the live positions, balances and equity of the accounts you link, and a record of every trade copied, skipped or closed. If you use Prop Practice, we process your practice trades, results and any certificates you earn.
3.4 Uploaded content
Avatars, chart screenshots, images and files attached to posts, forum messages, journal entries, or support tickets.
3.5 Communications data
Direct messages between members and traders (end-to-end encrypted client-side — see Section 13), public forum posts and comments, support tickets, and correspondence with us.
3.6 Usage and device data
Log data, IP address, device and browser type, pages viewed, features used, referral source, and analytics events, generally collected via cookies and similar technologies (see our Cookie Policy).
3.7 Referral and affiliate data
Affiliate/referral codes, click identifiers, and attribution data linking a signup or subscription to the affiliate who referred it.
3.8 Event attendance data
If you register for a Kiroex-hosted live session or event directly through the Platform, we collect your registration details and attendance record. This does not include attendees who register solely through a third-party platform such as Eventbrite, where that provider is the controller of the registration data (see Section 11).
3.9 Discord/Telegram data (where a trader opts in)
If a trader connects their community to Discord or Telegram, limited data (such as your Discord/Telegram username, if you choose to link your account for community access) may be shared to enable that integration. See Section 14.
3.10 Bookings
If you book a call through My Kiros, we collect your name, email, any answers or photo you add, and the booking details, and share them with the person you booked. If you choose to create a free Kiroex member account when booking, we create it with your name and email; you can remove it from the link in your booking confirmation.
3.11 Business and Kiroex Connect data
If you use Kiroex Connect or list a firm on Kiroex, we process your business details, the people listed on your profile and the information you publish. If you contact our business development team, we process your message and contact details to reply. We may also contact traders, educators and firms using business contact details they have made public, to tell them about Kiroex; you can ask us to stop at any time.
3.12 Phone and browser notifications
If you allow notifications, we store the notification address your browser or phone gives us so we can send you alerts. You can turn them off in your browser or account settings.
3.13 Calendar and video meeting accounts (Google, Zoom)
If you use My Kiros, Kiroex's booking and scheduling tool, you can choose to connect a Google account or a Zoom account so Kiroex can create video meetings for your bookings automatically. Connecting is optional; without it, Kiroex provides a meeting link through another service.
When you connect, we store your account email address, the permissions you granted, and access tokens. The tokens are encrypted before they are stored and are never visible to other users or to Kiroex staff in readable form.
Google. With your permission, Kiroex:
- creates a calendar event with a Google Meet link when someone books a meeting with you;
- moves or deletes that event when the booking is rescheduled or canceled;
- checks your calendar's busy and free times, so people can't book you when you're already busy (we see only that a time is taken, not what the event is);
- applies your chosen "who can join" setting to each new Meet.
Kiroex does not read the contents of your other calendar events, emails, or files.
Zoom. With your permission, Kiroex creates a Zoom meeting for each booking under your Zoom account, updates or deletes it when the booking changes, and reads your Zoom account email to show which account is connected.
What we never do with this data: we never sell it, never use it for advertising, never use it to train AI models, and never share it except as needed to provide the booking feature.
Disconnecting. You can disconnect at any time from My Kiros settings. We then revoke Kiroex's access with Google or Zoom and delete the stored tokens. Meetings already created keep their links.
Kiroex's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. Why We Collect It, and Our Lawful Basis
UK GDPR requires us to identify a lawful basis for each purpose. We rely on the following:
- Creating and administering your account, providing subscriptions you've purchased: Contract (necessary to perform our agreement with you)
- Processing payments via Stripe, BoomFi, NOWPayments or Startbutton: Contract; Legal obligation (for tax/accounting records)
- Operating the trade journal, including AI-generated analysis of your own trades: Contract
- Providing the in-app AI assistant and AI-assisted support responses: Contract; Legitimate interests (improving support efficiency)
- Enabling direct messaging between members and traders: Contract
- Hosting and moderating public and per-community forums: Contract; Legitimate interests (maintaining a safe platform)
- Importing trading history via MetaApi or Finatic, or via manual CSV/HTML upload, and copying trades between your own linked accounts: Consent (you actively opt in and can disconnect at any time)
- Displaying public profiles, trade setups, and community content: Contract; Legitimate interests (operating a public community platform)
- Operating the marketplace and paying traders via Stripe Connect: Contract
- Fraud prevention, platform security, and abuse monitoring: Legitimate interests; Legal obligation
- Sending service and transactional emails (billing, security alerts, password resets): Contract; Legal obligation
- Sending marketing communications (product updates, promotions): Consent (opt-in, see Section 10)
- Affiliate/referral tracking and attribution: Legitimate interests (crediting the person who referred you, see Sections 9 and 22)
- Broker and prop-firm referral link tracking: Legitimate interests / Consent, depending on mechanism (see Section 8)
- Running Kiroex-hosted events and maintaining an attendee record: Contract; Legitimate interests
- Identity verification for payouts and for educators going live: Legal obligation; Legitimate interests (preventing fraud) (see Section 17)
- Contacting traders, educators and firms using public business contact details: Legitimate interests (telling businesses about Kiroex; you can object at any time)
- Responding to legal requests, enforcing our Terms: Legal obligation; Legitimate interests
Where we rely on legitimate interests, we have considered that this is not overridden by your rights and freedoms, and you can object at any time (Section 20).
5. Joint Controllership With Educators
When you purchase a course, subscribe to a trader-led community, or register for an educator-hosted event, both Kiroex and the relevant trader/educator act as controllers of certain data about you. This is a joint controllership arrangement under UK GDPR, and this section sets out its essence in plain English.
- What the educator receives: your name, username, email address (where required for communication), subscription/attendance status, and any content you post within their community or send them directly.
- What the educator may do with it: communicate with you about their course, community, or event; deliver the content or service you've paid for; and — subject to their own obligations under our Educator Terms and applicable law — contact you about related offerings, unless you opt out.
- What the educator may not do: sell your data to third parties, use it for purposes unrelated to their community, or retain it after you unsubscribe beyond what's reasonably necessary for their own records and legal obligations.
- Who to contact:
- For questions about how Kiroex processes your data (platform infrastructure, payments, hosting), contact us using the details in Section 1. - For questions about how a specific educator uses your data within their community, contact that educator directly; their contact details are available on their community page. - If you're unsure, contact us and we will help direct your query.
This arrangement mirrors the data protection terms in our Educator Terms of Service, which educators agree to as a condition of using Kiroex.
6. Payment Data
We use several payment processors, each handling payment data differently. Kiroex never stores your full card number, card CVV, or crypto private keys.
- Stripe — processes card and direct debit payments for platform subscriptions and marketplace community subscriptions, and powers payouts to traders via Stripe Connect. See [Stripe's Privacy Policy](https://stripe.com/gb/privacy).
- BoomFi — processes certain payments, including stablecoin/crypto payment flows, where offered. See BoomFi's privacy policy on their website.
- NOWPayments — processes cryptocurrency payments where offered, and crypto payouts to traders and affiliates. See NOWPayments' privacy policy on their website.
- Startbutton — processes local payments in some African countries, where offered. See Startbutton's privacy policy on their website.
We also record which currency you chose to see prices in and your approximate country (from your internet connection), so we can show the right prices and payment options.
Crypto wallet addresses are personal data. If you pay by cryptocurrency, the wallet address you use is recorded against your transaction. Although a blockchain address is pseudonymous on its own, once it is linked to your Kiroex account it becomes personal data under UK GDPR, and we treat it accordingly — with the same access, retention, and security safeguards as other account data. We do not link your wallet address to your identity beyond what is necessary for payment reconciliation and fraud prevention.
Each processor is an independent controller for the payment data it collects directly from you (e.g., full card details), and a processor for us in respect of the transaction data it returns to us (amount, status, timestamp, partial card/wallet reference).
7. Connected Trading Accounts (Trade Journal, Trade Copier)
If you choose to connect your own trading account via MetaApi or Finatic, or to manually import trade history via CSV/HTML, we ingest the trading data you provide: instruments traded, position sizes, entry/exit points, open/close timestamps, and resulting P&L.
- What we ingest: raw trade history as returned by MetaApi or Finatic, or contained in your uploaded file. With MetaApi, your account password is passed to MetaApi to set up the connection and is not stored by Kiroex unless you choose to let us remember it, in which case it is stored encrypted. With Finatic, you sign in on Finatic's own page and Kiroex never sees your broker login. You can disconnect at any time.
- Trade Copier: if you link accounts to the Trade Copier, we read their positions and place, change or close trades in the accounts you choose, following your settings. You can pause or remove a link at any time.
- Whether it's displayed publicly: by default, your trade journal is private to you. If you are a trader/educator, you may choose to make certain performance statistics or verified trade history visible to your subscribers or the public — this is always an opt-in action on your part, and we will clearly indicate what is public before you publish it.
- Verification badges and leaderboards: where we operate verification badges or leaderboards, we may show summary statistics derived from your connected or imported trade history (for example, win rate or number of trades) only if you have chosen to take part.
You can delete imported trade history from your journal at any time, and disconnecting a live MT5 connection stops any further data being imported.
8. Broker and Prop-Firm Referral Links
Some pages on the Platform link to third-party brokers and proprietary trading firms. When you click one of these links, we record that the click happened (the link, the time, and, if you are signed in, your account) so we can measure which partners are useful to our users and reconcile any referral fees we are paid. If you then open an account with that broker or prop firm, they handle your data under their own privacy policy, not ours. We do not receive your account details, balances or trading activity from them.
When you arrive on Kiroex through an affiliate or invite link, we set a cookie (kx-referral, 30 days) recording which link brought you, so the right person is credited if you sign up. See Section 22 and our Cookie Policy.
9. Affiliate and Referral Program
If you join our affiliate program, we process your name, contact details, referral code, the signups and subscriptions attributed to you, and the commission you have earned. To pay commission we also process the payout details you give us (for example, a connected Stripe account or a crypto wallet address).
If you sign up using someone else's referral link, we record that you were referred by them so we can credit them. The affiliate can see that a referral led to a signup or purchase and the commission earned, but not your payment details or private account information.
10. Marketing Communications
We send service emails (such as receipts, password resets, booking confirmations and security alerts) because they are needed to provide the Platform. We only send marketing emails, such as product news and promotions, if you have opted in. You can unsubscribe at any time using the link in any marketing email or from your account settings; this does not affect service emails.
11. Events
If you register for an event hosted directly on Kiroex, we process your registration details, ticket information and whether you attended, so we can run the event and share attendance with the event's host (see Section 5).
Some events are ticketed through Eventbrite. If you register through Eventbrite, Eventbrite collects your registration data as an independent controller under its own privacy policy. We receive only the information needed to show the event on Kiroex and, where you are a Kiroex user, to connect your ticket to your account.
12. AI Features
Some features use artificial intelligence, including the trade journal's analysis, the in-app assistant (Kira), automated support replies, writing help, identity-document and photo checks, and research that keeps broker and prop firm listings up to date. To provide these, the relevant content (for example, the trades you ask to be analyzed, your question to Kira, or the text of your support ticket) is sent to our AI providers, principally Anthropic. Research of public websites uses xAI (Grok). Voice features in Kira use ElevenLabs to turn text into speech.
Connecting your own AI assistant. If you are a trader and connect your own AI assistant (such as ChatGPT, Claude or Grok) to Kiroex, that assistant can read summary information about your community (for example totals and trends, never your members' names, emails, messages or payment details) and save drafts for you. The AI company you choose processes that information under its own terms and privacy policy. You can disconnect it at any time from Studio.
Our AI providers process this content on our behalf to return a response. Anthropic does not use content sent to it through its business API to train its models, and we do not use your content to train any AI model ourselves. AI output is automated and may be inaccurate; it is not financial advice.
13. Direct Messages
Direct messages and group chats are end-to-end encrypted in your browser before they are sent. This means Kiroex stores only encrypted text and cannot read, moderate or recover the content of your messages. We do process limited information about messages (such as who sent a message to whom, and when) so the feature works, and we may act on a message if a participant reports it to us and shows us its content.
14. Third-Party Integrations
Some features only work if you choose to connect another service. When you do, we exchange the minimum data needed with that service:
- Discord and Telegram — traders can connect a Discord server or Telegram channel so trade setups and announcements are posted there. We store the connection details and the channel identifiers, and send the content the trader chooses to publish.
- LinkedIn — traders can connect LinkedIn to post updates. We store the connection and send only the posts the trader chooses to publish.
- Trading accounts (via MetaApi or Finatic) — see Section 7.
- Your own AI assistant — see Section 12.
- Google and Zoom — see Section 3.10.
- Dropbox — educators can import course videos from their Dropbox. We access only the files they select.
- Eventbrite — see Section 11.
Each of these services is an independent controller for the data it holds about you under its own privacy policy. You can disconnect any of them from your settings at any time.
15. Who We Share Your Data With
We do not sell your personal data. We share it only where needed to run the Platform, with:
- Service providers acting for us (processors): hosting and database (Vercel, Supabase), email delivery (Resend), video hosting (Bunny.net), AI services (Anthropic, xAI, ElevenLabs), trading-account connections (MetaApi, Finatic) and analytics, where you have agreed to analytics cookies.
- Payment providers: Stripe, BoomFi, NOWPayments and, in some African countries, Startbutton (see Section 6).
- Educators and community hosts, as described in Section 5.
- Integrations you choose to connect, as described in Section 14.
- Professional advisers such as lawyers and accountants, under a duty of confidentiality.
- Authorities, where the law requires it, or to protect the rights, safety and property of our users or Kiroex.
- A buyer or successor, if Kiroex or its assets are sold or merged, in which case your data would remain protected by this policy.
16. International Transfers
Some of our providers store or process data outside the UK, including in the United States and the European Economic Area. Where data leaves the UK, we make sure it is protected by an approved safeguard: a UK adequacy decision, the UK International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses, or an equivalent mechanism. You can ask us for more detail using the contact details in Section 1.
17. Identity Verification
To protect our users and prevent fraud, we ask some users to verify their identity — for example, educators going live, and anyone receiving payouts. This may involve an identity document, a selfie, your legal name, date of birth and address. Payout verification may also include the crypto wallet address you want to be paid to. Some checks are carried out by Stripe Identity; others are carried out by us, using automated checks (including AI) followed where needed by review from our team. Identity documents are kept in restricted storage and are only accessible to you and to authorized Kiroex staff.
18. How Long We Keep Your Data
We keep personal data only as long as we need it:
- Account and profile data: while your account is open. If you delete your account, we delete or anonymize this data, except where we must keep it for the reasons below.
- Payment and transaction records: six years after the end of the financial year they relate to, as required by UK tax law.
- Identity verification records: while you use the features that require verification, and for up to five years afterwards, to prevent fraud and meet our legal obligations.
- Trade journal data: until you delete it or close your account.
- Support tickets and correspondence: up to three years after the matter is closed.
- Marketing preferences: until you withdraw consent, plus a record of your opt-out so we respect it.
- Connected-account tokens (Google, Zoom, Discord and similar): until you disconnect the service or close your account.
Where data is kept for longer to resolve a dispute or comply with the law, we keep it only for as long as that requires.
19. How We Protect Your Data
We use technical and organizational measures to protect your data, including encryption in transit, encryption of sensitive tokens at rest, access controls so staff can only see what their role requires, two-factor sign-in for our administrative tools, and monitoring for unauthorized access. No system is completely secure, so please use a strong, unique password and keep your login details private. If a data breach is likely to put you at risk, we will tell you and the ICO as the law requires.
20. Your Rights
Under UK data protection law you have the right to:
- access the personal data we hold about you and receive a copy;
- rectification of inaccurate or incomplete data;
- erasure of your data in certain circumstances;
- restrict how we use your data in certain circumstances;
- object to processing based on our legitimate interests, and to direct marketing at any time;
- data portability — to receive data you gave us in a commonly used format, or have it sent to another provider;
- withdraw consent at any time, where we rely on consent, without affecting processing that took place before;
- not be subject to a decision based solely on automated processing that has legal or similarly significant effects on you, and to ask for a human to review such a decision.
To use any of these rights, email support@kiroex.com. We will respond within one month, and may need to verify your identity first. Exercising your rights is free of charge in most cases.
If you live in the United States, depending on your state you may also have the right to know what personal data we hold about you, to have it deleted or corrected, and to opt out of its sale or use for targeted advertising. We do not sell your personal data or share it for targeted advertising. To use these rights, email support@kiroex.com; we will not treat you differently for doing so.
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
21. Children
Kiroex is for adults. You must be at least 18 to create an account, and we do not knowingly collect data from anyone under 18. If we learn that a child has given us personal data, we will delete it and close the account.
22. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences (such as language, currency and country) and, with your consent, to measure how the Platform is used and to track referrals. You can change your choices at any time using the cookie settings link in the footer. Our separate Cookie Policy explains the cookies we use in full.
23. Changes to This Policy
We may update this policy from time to time. When we make significant changes, we will tell you by email or through the Platform before they take effect. The date at the top of this page shows when it was last updated.
Community Standards
Version v1 · Effective 2026-10-25
Kiroex Community Standards
1. Introduction
These Community Standards apply to everyone who uses the community features of Kiroex, including the public community forum, per-community forums attached to individual trader-led communities, scheduled live trading sessions, and direct messages between members and traders (together, the "Community Features").
Kiroex exists to help people learn about trading in a supportive, honest environment. These standards set out what we expect from everyone using the Community Features, and what happens if those expectations aren't met.
These Community Standards form part of, and should be read alongside, our main Terms of Service. If there is any conflict between this document and the Terms of Service, the Terms of Service will take priority, except where this document sets out more specific rules for community conduct, in which case the more specific rule applies.
2. Who This Applies To
These standards apply equally to:
- members using the public forum, per-community forums, live sessions, or direct messages;
- traders and educators running their own communities, hosting live sessions, or posting market analysis;
- anyone participating in direct messages, whether as sender or recipient.
Traders and educators are held to a higher standard where they are posting content to an audience, as set out in Section 5 below.
3. Respectful Conduct
We expect all users to treat others with courtesy and respect. In practice, this means:
- engaging in good faith, even when you disagree with someone;
- giving and receiving constructive feedback without personal attacks;
- respecting the boundaries and privacy of other users;
- following any additional rules a trader has set for their own community, provided those rules don't conflict with these standards.
4. Prohibited Content and Conduct
The following is not permitted anywhere on Kiroex, including in direct messages:
4.1 Harassment and abuse
- targeted harassment, bullying, threats, or intimidation of any user;
- hate speech or discriminatory content based on race, religion, gender, sexual orientation, disability, or any other protected characteristic;
- sharing another person's private information without their consent ("doxxing");
- sexual or violent content that is not appropriate for a professional, educational platform.
4.2 Spam and manipulation
- unsolicited advertising, repetitive posting, or off-topic promotional content;
- bot-driven or automated posting;
- attempts to artificially inflate engagement, followers, or subscriptions;
- soliciting members away from Kiroex to unregulated or unverifiable services.
4.3 Scams and financial misconduct
- scams, phishing attempts, or requests for money outside Kiroex's payment systems;
- pump-and-dump schemes, or coordinating to artificially move the price of an asset for personal gain;
- claims of guaranteed returns, "risk-free" trading, or guaranteed profits of any kind;
- offering personalized financial advice (see Section 5.3);
- impersonating Kiroex staff, a trader, a broker, or any other individual or organization;
- soliciting funds for "managed accounts," signal-selling schemes, or copy-trading arrangements outside of Kiroex's own features.
4.4 Illegal or harmful content
- content that is illegal in the UK or promotes illegal activity;
- malware, phishing links, or attempts to compromise another user's account or device;
- content infringing someone else's intellectual property rights.
5. Rules for Traders Posting Market Analysis
Traders and educators play a central role on Kiroex, and we want them to share their knowledge freely. But because members may rely on this content when making their own decisions, additional rules apply to anyone posting market analysis, trade ideas, or commentary in a community forum, live session, or direct message.
5.1 Educational framing only
All market analysis, trade ideas, and commentary must be presented clearly as educational content, reflecting the trader's own opinion or approach. It must not be presented as a recommendation to buy, sell, or hold any specific asset, nor as personalized financial advice tailored to an individual member's circumstances.
5.2 No guarantees
Traders must never claim or imply that a trade, strategy, or approach is guaranteed to be profitable, risk-free, or certain to produce a particular outcome. Phrases such as "guaranteed profit," "can't lose," or similar are not permitted.
5.3 No personalized advice
Traders must not provide advice tailored to an individual member's personal financial situation (for example, telling a specific member how much of their own money to invest, or what personal financial decisions to make). General educational commentary on markets, strategies, or historical trades is permitted; individualised financial advice is not.
5.4 Risk disclosure
Trade ideas and market analysis should clearly disclose that trading carries risk, including the risk of losing money, and that past performance is not a reliable indicator of future results. Traders are encouraged to include a brief risk reminder when sharing trade ideas, particularly in live sessions.
5.5 Honesty about track record
Traders must not misrepresent their trading history, results, qualifications, or experience. Any performance figures shared with a community must be accurate and not misleading. Results from Prop Practice or any other simulated account must never be presented as real trading results.
6. Live Sessions and Direct Messages
- Live trading sessions are subject to the same standards as forum posts. Hosts are responsible for the conduct of their own sessions and should moderate their audience where they have the ability to do so.
- Direct messages between members and traders are end-to-end encrypted. Kiroex cannot see the content of these messages and cannot proactively moderate them. However, the same standards apply, and any report of a violation within direct messages will be investigated based on the information provided by the person reporting it.
- Members and traders remain responsible for their own conduct in direct messages, and misuse of DMs (for example, to solicit prohibited payments or make guaranteed-returns claims) may still result in enforcement action based on reports received.
7. Reporting a Violation
If you see content or behavior that breaches these standards, please report it:
- using the "report" function available on forum posts, comments, and community pages;
- by contacting Kiroex support directly, describing the issue and, where possible, providing screenshots or other evidence;
- for direct messages, by reporting the conversation through the in-app reporting tool, which allows you to share the relevant content with our moderation team.
We take all reports seriously and will review them as promptly as we reasonably can. Reports are handled confidentially where possible, though we may need to share relevant information with the reported user as part of investigating the issue.
8. Moderation and Enforcement
Kiroex and community traders (within their own communities) may take action where these standards are breached. Action taken will depend on the severity and context of the breach and may include:
- Informal warning — a private message explaining the issue and what needs to change.
- Content removal — removing or hiding the offending post, comment, or message content where technically possible.
- Formal warning — a formal notice on the user's account, which may be taken into account in future decisions.
- Temporary suspension — temporary restriction from posting in the public forum, a specific community, or live sessions.
- Permanent removal — permanent removal from a specific community, or from the Kiroex platform entirely, for serious or repeated breaches.
We may take immediate action without prior warning in cases of serious breaches, including scams, guaranteed-returns claims, harassment, or illegal content.
Traders have the ability to moderate their own community forums and live sessions, including removing members and deleting content, subject to Kiroex's overriding authority to enforce these standards platform-wide. Kiroex may override, reverse, or escalate a trader's moderation decision where necessary.
Decisions on enforcement are made at Kiroex's reasonable discretion. If you believe a decision was made in error, you may appeal by contacting support with an explanation of why you believe the decision should be reconsidered.
9. Relationship to the Terms of Service
These Community Standards are part of the agreement between you and Kiroex and supplement our main Terms of Service. Breaching these standards may constitute a breach of the Terms of Service, and Kiroex may take any action permitted under the Terms of Service as a result, including suspending or terminating your account.
Nothing in these Community Standards limits Kiroex's rights under the Terms of Service, including rights relating to data protection, payment, liability, or termination.
10. Changes to These Standards
We may update these Community Standards from time to time to reflect changes in our platform, community feedback, or legal requirements. Where we make material changes, we will let you know through the platform. Continued use of the Community Features after such changes take effect means you accept the updated standards.
11. Contact Us
If you have questions about these Community Standards, or wish to report a concern that doesn't fit neatly into the in-app reporting tools, please contact Kiroex support at support@kiroex.com.
Enterprise Addendum
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Also available directly: Terms of Service · Privacy Policy